We provides valued added service towards customers, with accurate billing and timely settlement of payments. A detailed written quotation will be prepared for approval to ensure no hidden, unexpected charges are incurred.
We are always committed to ensure the safety & security of all the consignments in our care. Every effort is made to protect the removal site, products, materials, work & buildings. Our crew are specially trained to undertake all responsible precautions to prevent unauthorized access to the work site to prevent damage, theft etc. In addition, we ensure that your personal information are stored in our management system with high confidentiality. We also ensure that the information on your personal profile / inventory is been accessed and used only at the point of customs clearance at origin/destination.
In addition, we ensure that your personal information are stored in our management system with high confidentiality. We also ensure that the information on your personal profile / inventory is been accessed and used only at the point of customs clearance at origin/destination.
The essence of good customer service is forming a relationship with customers – a relationship that individual customer feels that he would like to pursue. Our staffs always understand that reliability is one of the keys to any good relationship and they always ensure to keep the customers happy by giving them proper and adequate information about the services that you would require us to undertake.
Customer feedback is vital to achieve our aim of complete customer satisfaction. At each step of removal process, we ask our clients opinion about our service for analysis and will take all necessary corrective/preventive measures to improve our service levels based on your feedback. Through this exercise, we ensure continual improvement to our services and customer experience.
In, Relocation & Moving Solutions Ltd customer satisfaction is our main goal and in order to achieve, maintain and continuously, increase the satisfaction rate, we have set up very strict removal quality policies based on various standards and on customer feed back.